Performs/originates chargebacks on POS/ATM PIN cases to ensure recovery and minimize loss to clients according to the facts of the case. Performs investigations on card cases categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.Ĭommunicates with internal team members, members, and/or vendors via phone, email, and in-person to obtain additional investigation information working to maintain account holder privacy and data integrity while avoiding 3rd party disclosure. Takes action to ensure that regulatory (Reg E and Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being met Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the client Logs, investigates, updates, and maintain card cases accurately in case management platform. Receives inbound calls from cardholders claiming unauthorized transactionsĬonducts outbound calls to merchants and/or cardholders to complete reasonable investigation within regulatory timeframesĪssesses incoming card fraud cases to determine impact to client and cardholder, prioritizing those cases that have particular monetary or reputational impact, and taking action to ensure those cases are worked accurately, comprehensively, and timely so that no opportunities are missed Works cases accurately, comprehensively, and timely to case completion This may involve direct communication with merchant and cardholder as part of the investigation and as such proper communication and demeanor skills are critical. Work card fraud cases through the lifecycle of the case to maximize outcome for cardholder and client, including and not limited to intake of calls. In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.Īn Investigator on the Fraud Investigation and Recovery team researches and examines fraud or abuse related to account holder information for our clients. CardWorks is more than a job or a career for me.Investigator I, Fraud Investigation & Recovery - Orlando, FL & Pittsburgh, PAĬardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.

I am a witness and testimony of this fact. This is not a slogan, bumper sticker, or generic theme these ideals are centered and woven throughout the fabric of the organization and cascaded down from the top leadership.

It is FAMILY!ĬardWorks core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning).

CardWorks is more than a job or a career for me. I have recently been selected to transition to the new Lake Mary, Florida site to be the site manager.ĬardWorks core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning). Some of the business units/functions that I currently oversee are Non-Affiliated Loss Mitigation, Customer Experience, and Fraud Investigation & Disputes. Over the past seventeen years I have received multiple promotions and role changes up to my current position of VP of Operations. The company has provided tremendous opportunities for me throughout my tenure. I started with CardWorks as a collection representative in November 1999 when the Pittsburgh PA operation was opened.

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